Refund policy

Refund & Return Policy

At Knovia™, your satisfaction is our 

absolute priority.

MONEY-BACK GUARANTEE

We offer a full 30-day money-back guarantee

on all orders. If you are not completely 

satisfied with your purchase for any reason,

simply contact us within 30 days of 

receiving your order and we will issue 

a full refund.

No questions asked. No complicated process.

HOW TO REQUEST A REFUND

1. Email us at knovia.support@gmail.com

2. Include your order number

3. Tell us your reason (optional)

4. We will process your refund within 

   2 to 3 business days

REFUND CONDITIONS

- Request must be made within 30 days 

  of receiving your order

- Original order number required

- Refund will be processed to your 

  original payment method

- You do not need to return the product

  to receive your refund

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective,

contact us immediately at 

knovia.support@gmail.com with a photo

and we will send a replacement or issue

a full refund at no extra cost.

LATE OR MISSING REFUNDS

If you have not received your refund 

within 5 business days of our confirmation,

please contact us at 

knovia.support@gmail.com and we will 

investigate immediately.

CONTACT US

📧 knovia.support@gmail.com

⏰ Response time: within 24 hours

🕐 Support: 7 days a week

We stand behind every single product

we sell. Your comfort is our mission.

— The Knovia™ Team