FAQ

HOW LONG DOES DELIVERY TAKE?

Orders are dispatched within 24 hours.

Delivery to the UK takes 8 to 15 

business days. You'll receive a 

tracking number by email.

WHAT IS YOUR RETURN POLICY?

We offer a full 30-day money-back 

guarantee. Contact us within 30 days 

of receiving your order for a full 

refund. No questions asked.

DOES IT GET TOO HOT?

No. Knovia™ has 3 adjustable heat 

levels — all gentle and soothing.

You're always in control.

CAN I USE IT EVERY DAY?

Yes! Built for daily use.

15-20 minutes per session.

WILL IT FIT MY KNEE?

Yes. Fully adjustable strap fits 

most knee sizes. Also works on 

shoulders and elbows.

HOW DO I CHARGE IT?

Via USB-C cable included in the box.

Full charge takes about 2 hours.

IS THIS A MEDICAL DEVICE?

No. Knovia™ is a personal wellness 

and comfort device. Not intended to 

diagnose or treat any condition.